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Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we are unable to provide a full refund or exchange.
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Some items are exempt from returns, including perishable goods such as food, flowers, newspapers, and magazines. We also cannot accept returns on intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
* Gift cards
* Downloadable software products
* Certain health and personal care items
To process your return, a receipt or proof of purchase is required. Please do not send your item back to the manufacturer.
Partial refunds may be granted in the following situations:
* Books with obvious signs of use
* Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
* Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
* Items returned more than 30 days after delivery
Please read these Return and Exchange Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to all the conditions outlined, you may not access the website or use its services. If these terms are considered an offer, acceptance is expressly limited to these conditions.
Once your return is received and inspected, we will send you an email confirming that we have received your item. You will also be notified whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven't received your refund yet, please check your bank account again.
Next, contact your credit card company, as it may take some time for your refund to be officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've followed these steps and still haven't received your refund, please contact us at.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. To exchange an item for the same one, please email us at {email address} and send the item to: {physical address}.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, and they will be notified of your return.
To return your product, please send it to: {physical address}.
You are responsible for covering the return shipping costs. Shipping fees are non-refundable, and if you receive a refund, the return shipping cost will be deducted from the total amount.
The time it takes for your exchanged product to reach you may vary depending on your location.
For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.