Returns and cancelations

At Hydrostation, we want our customers to feel confident in their purchases. We strongly recommend reviewing our return and refund policy before making a purchase. Please ensure you research the product thoroughly, as we do not accept returns after 30 days of receipt, unless otherwise stated in the product description.

If you change your mind, Hydrostation offers a full refund within 30 days of delivery, provided the product is unused. We recommend that customers open a dispute through the Resolution Centre in their account or contact us directly. Please provide photographic evidence where possible.

Customers are responsible for returning the product to our address, ensuring it is in its original packaging and unused to qualify for a refund, store credit, or replacement. Shipping costs for returns are the responsibility of the customer. Once the product is inspected by our staff and deemed eligible for a refund, you will be provided with a refund, store credit, or replacement.

If a customer wishes to return a product after 30 days of delivery, a restocking fee of 15% of the product price will be applied for any refund. This applies only if the product is unused, unopened, and in its original packaging. When returning the item, it should be properly packaged in its original box to prevent damage during transit. Opened, used, or damaged items will not be accepted.

In the case of a manufacturing defect, Hydrostation offers a full refund, store credit, or a replacement with a new product. We recommend that customers inspect their products immediately upon delivery. If any defects are found, please open a dispute or contact us within 7 days of delivery. Photographic evidence is encouraged, where possible.

Once a customer contacts us, we will provide shipping labels, so customers won’t incur any shipping costs. After our staff inspects the product and confirms it is defective, we will issue a refund, store credit, or replacement.

Hydrostation is not responsible for refunds or exchanges if a product is damaged due to customer error, such as being broken, dropped, or spilled.

We take great care in packing all orders to ensure they arrive safely. If your order arrives damaged or unsuitable, or if any products are missing, please contact us or open a dispute within 7 days of delivery. Photographic evidence is encouraged, where possible.

If you receive an incorrect product, we encourage you to open a dispute or contact us within 7 days.

Hydrostation will promptly replace or refund any damaged or incorrect items.

In the rare case of shipping issues such as loss in transit, Hydrostation will provide a full refund, store credit, or replacement. If the courier determines the item(s) to be lost in transit, we will take appropriate action to resolve the issue.

If there is a delay in delivery, we will contact the courier service to investigate the status. It may take some time to receive a response from the courier. Once the issue is resolved, we will update customers on the status of their delivery, and if necessary, further action such as a refund, store credit, or replacement will be taken. Please note that refunds, store credits, or replacements are only issued if the courier determines the item to be lost in transit.

If a customer orders a product that is out of stock, Hydrostation will contact the customer with an estimated time of arrival (ETA) and suggest an alternative. The customer may also request a refund.

If a customer places a backorder, we will notify them once the product is back in stock. The typical estimated arrival time for backordered items is 2-4 weeks, unless otherwise communicated by our staff. During this period, the customer may contact us to request a refund.

Please note that if a parcel is returned as unclaimed, you will be charged the same postage cost initially paid. This fee covers the return postage charges imposed by the courier for unclaimed items from their collection center.

Note: This policy also applies to orders with free shipping. The postage charge will be based on the shipping cost listed on the invoice.

* If the vaporizer is faulty, please contact us via email or submit a dispute form.
* Please ensure that all products are thoroughly cleaned before returning. We will not accept units that are not cleaned or contain any illicit substances.
* Once your return is received, we will reach out to you with our findings and the proposed resolution.
* We can only offer a refund or exchange in the case of a manufacturing defect.

** We reserve the right to refuse a repair, replacement, or refund if: :
* Change of mind after the vaporizer has been used will not be accepted.
* If the product or service was misused in a way that contributed to the issue. .
* If the service was requested to be performed in a certain way contrary to our advice.
* When returning a faulty vaporizer, please provide a valid reason for the return.

** The current issues with the vaporizer are listed below.
* The vaporizer is not reaching the optimal temperature.
* The vaporizer is not turning on.
* The vaporizer will not charge/hold a charge
* The vaporizer's LCD display is not functioning.